In the midst of every crisis, lies great opportunity – Albert Einstein
March, April and May in 2020 have been very different. We have isolated, altered the way we work, you may have supported children through online learning, gained weight, enjoyed too much wine or maybe exercised more than ever before. For some of us, this has been a time to slow, to reflect on how we have lived and worked, and perhaps searched for how we could work and live a little differently to improve our quality of life – post COVID-19.
For some of us, this has also been a time to consider how we can run our businesses differently, operate differently, manage our teams differently – to become better, more robust and more resilient. COVID-19 has affected all of us, in some way. Yes, it has been a crisis but let’s not waste the opportunity that has come from the past few months and potentially those slower months still ahead of us.
If you didn’t already, hopefully you now have a Business Continuity Plan in place, a plan to help you prepare for disruptions such as a pandemic and natural disasters, so your business can continue to run during a crisis and/or resume trading when you are able to, with the goal of returning to normal business performance as quickly as possible.
In addition, now is the time to ask yourself some questions and create opportunity from this crisis. Think about your business operations, your people, the way you work and ask:
- What should we continue doing?
- What should we improve?
- And what should we cease doing because it doesn’t add value?
Consider these questions with regards to your people, your management of your people and your end goal of gaining the best from them. What have you learnt about them since they have been working remotely? Have some worked better than they did in the office? Why is this the case and should you engage in a discussion with them about changing their work arrangements to be more flexible? On the flip side, you may have team members that are struggling working from home and really need the workplace social interaction to remain engaged and motivated. The key is to capitalize on what you have learned, make changes, to improve your team’s performance.
Should you have the right processes and systems in place, your team members would be clear on their goals, have work plans in place so they know how they are to achieve their goals and clear productivity measures so they know if they have or haven’t achieved these. With these in place, whether the team member is working from home or from the office, it will be clear if they are performing or not.
Take the from the past few months, with respect to your team members working remotely and don’t waste the opportunity to gain the most out of each and every one of them.